We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
There may be times when you believe this is not the case. If you wish to make a complaint please phone or write to our Practice Manager. Full details will be taken and properly investigated. Your complaint will be acknowledged within two working days.
We believe it is important to deal with complaints swiftly so you will be offered an appointment for a meeting to discuss the detail within ten working days where possible